Privacy Policy

This policy explains how we collect, use, and protect your personal data.

Last updated: January 15, 2026

1. Introduction

NeoEngine (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our decentralized compute marketplace platform, website, applications, and related services (collectively, the “Service”).

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when using our Service:

Account Information: Email address, username, password (hashed), and profile details when you create an account.
Wallet Information: Public wallet addresses when you connect a Solana wallet for authentication or transactions.
Communication Data: Information you provide when contacting support, participating in surveys, or communicating with us.
Provider Information: Hardware specifications, resource availability, and performance metrics if you register as a Provider.

Information Collected Automatically

When you access the Service, we automatically collect:

Device Information: Device type, operating system, browser type, unique device identifiers.
Usage Data: Pages visited, features used, click patterns, time spent on the Service.
Log Data: IP address, access times, referring URLs, error logs.
Performance Metrics: For Providers, resource utilization, uptime, and job completion data.

Blockchain Data

Due to the nature of blockchain technology:

Public Blockchain Data: Transactions on the Solana blockchain are public. This includes wallet addresses, transaction amounts, and timestamps.
Smart Contract Interactions: Your interactions with our smart contracts are permanently recorded on the blockchain.

3. How We Use Your Information

We use collected information for the following purposes:

Service Operation: To provide, maintain, and improve the Service.
Account Management: To create and manage your account, process authentication, and enable features.
Transaction Processing: To facilitate payments, escrow, and reward distribution.
Communication: To send service updates, security alerts, and support responses.
Analytics: To analyze usage patterns and improve user experience.
Security: To detect, prevent, and address fraud, abuse, and security issues.
Legal Compliance: To comply with legal obligations and enforce our terms.
Provider Matching: To match Renters with appropriate Providers based on requirements and reputation.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our agreement with you.
Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention and service improvement.
Consent: Where you have given explicit consent for specific processing activities.
Legal Obligation: Processing required to comply with applicable laws.

We may share your information in the following circumstances:

With Service Providers

We share data with third-party service providers who assist in operating our Service, including:

Cloud hosting providers
Analytics services
Customer support tools
Email delivery services

With Other Users

Providers and Renters may see limited information necessary for transactions (e.g., reputation scores, public wallet addresses).
Guild members may see information shared within the guild.

For Legal Reasons

We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to:

Comply with applicable laws or regulations
Protect our rights, property, or safety
Prevent fraud or illegal activities
Respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We may share information for other purposes with your explicit consent.

6. Data Retention

We retain your personal data for as long as necessary to:

Provide the Service and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

After account deletion, we may retain certain information for legal compliance and legitimate business purposes. Blockchain data cannot be deleted due to the immutable nature of distributed ledgers.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption: Data in transit is protected using TLS/SSL. Sensitive data at rest is encrypted.
Access Controls: Role-based access controls limit data access to authorized personnel.
Security Monitoring: Continuous monitoring for security threats and vulnerabilities.
Regular Audits: Periodic security assessments and penetration testing.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

Correction

You can request correction of inaccurate or incomplete personal data.

Deletion

You can request deletion of your personal data, subject to legal retention requirements.

Restriction

You can request restriction of processing in certain circumstances.

Objection

You can object to processing based on legitimate interests.

Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, contact us at privacy@neoengine.dev.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards for international transfers, including:

Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable data transfer frameworks

10. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child, we will take steps to delete such information promptly.

11. Third-Party Services

The Service may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.

Wallet Providers

When you connect a wallet, you are using a third-party service. We receive only your public wallet address and do not have access to your private keys or wallet contents.

Blockchain Networks

Interactions with the Solana blockchain are subject to the inherent transparency of public blockchains.

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

13. Do Not Track Signals

Some browsers have a “Do Not Track” feature. We currently do not respond to Do Not Track signals. However, you can manage your cookie preferences through your browser settings.

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about data collection and sharing practices.
Right to Delete: Request deletion of personal information.
Right to Opt-Out: Opt-out of the sale of personal information. Note: We do not sell personal information.
Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at privacy@neoengine.dev.

15. European Privacy Rights

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws:

All rights listed in Section 8 above
Right to lodge a complaint with a supervisory authority
Right to data portability in certain circumstances

Our legal basis for processing is described in Section 4.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

Changes are effective when posted unless otherwise stated.

17. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

NeoEngine Email: privacy@neoengine.dev Legal inquiries: legal@neoengine.dev Discord: discord.gg/neoengine

For data protection inquiries from the EU/EEA, you may also contact our Data Protection Officer at dpo@neoengine.dev.